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HairKittyKitty Store Policies

Take a deep breath.

You're starting in the right place.

Free shipping over $500.

(including international)

We love content from our fans. Leave pictures in your reviews to show off!

We ship worldwide and provide free returns in the USA.

Reminder: HAVE FUN.

Our wigs are great quality, very comfy, and outstanding value for money. Our return policy is very generous. Take a deep breath. You're going to be a-ok. Just relax, experiment, and follow our policies. We'll take care of the rest. ❤️

Here's the thing about hair loss, a bad breakup, big life changes, accomplishments, breakthroughs, or anything else that might make you want to buy some alternative hair: you grew. Hair is an outward facing symbol of these changes, a window into who you are, and a representation of what you think is cool.

Hair is more than hair. We definitely get it. Just don't forget that you are more than your hair.

You are beautiful, with or without it. We're here to help you express that part of yourself better. You define your own beauty. We just help you amplify that message.

Make sure that throughout this process you try to visualize the possibilities and have some fun!

 

Shipping charges and timelines for your order are determined by the carrier you select and will be calculated and displayed at checkout. This information comes automatically from the carrier you select and will change whenever that carrier changes their rates. This will also vary depending on the size and weight of your order, as well as your location.

- Wigs and toppers in original factory condition (unaltered, unstyled, unworn, undamaged, containing no odor or signs of wear or styling products)

- All original packaging must be included (including free gifts, hair nets, tags, netting, etc.)

- Must be in the mail, on its way back to us within 30 calendar days of the day tracking indicates it was delivered to your location

Navidium will supply you with a replacement of your purchase if your order gets lost or stolen.The coverage is calculated at checkout based on the total cost plus shipping.If something went wrong with your Navidium protected order, you can report an issue by filing a claim directly via our customer care team: support@hairkittykitty.com -- we will handle the entire process for you!

We do this to ensure safety for our customers and to have the packages successfully delivered. Any packages that have been rerouted back to us will incur extra shipping fees to have the package redelivered. Please be sure to plan accordingly.

Please expect seasonal shipping delays resulting from high-volume shopping holidays, such as Memorial Day, Mother's Day, Black Friday, and the Christmas season.Please expect these as a common occurrence these times of year and plan accordingly.

Our company accepts no responsibility for products that are lost, stolen, or damaged. This includes "porch pirates." Please make sure that you provide a secure shipping destination for all of your orders with us.

Processing time = 2 - 5 business days after order is placed *Please note that shipping to a PO box or a non-residential address may add to this timeline. 

*Processing begins next business day for orders placed after 2:30 pm.

We use an on site widget to make Hair Kitty Kitty accessible to the visually impaired. Click here if you'd like more details.

Our CCPA compliance documentation can be seen here.

Our company accepts no responsibility for products that are lost, stolen, or damaged. This includes "porch pirates." Please make sure that you provide a secure shipping destination for all of your orders with us.

Return Policies

Return the item to us within 30 days of date of arrival.

Make sure product is in the same condition as how it arrived.

Use the reurn label included in your package.


Returns are free for all USA orders. No shipping fees. No Restocking fees.

International orders are not eligible for return.

Official Return Policy (In Full):

Helping you find your hair is our #1 goal. We will gladly provide 100% free returns on all eligible* products bought by customers in the USA. We provide free return shipping and do not charge restocking fees.

International Customers: Sorry. We do not provide any returns on orders outside of the USA.

USA Customers: There are no restocking fees. We highly suggest using the shipping label generated by our automated returns system. Return shipping is 100% free for US customers -- but you have to use the system-generated prepaid label we provide to qualify!

You have 30 days to return the product to us from the date tracking indicates it was delivered to your location. You have the option of a refund via original payment method or store credit. Additional conditions are described below.

Please read the policy FAQ for eligibility requirements before you attempt to initiate a return.We are very strict about the quality controls and inspection processes for our products, including returns. A failed inspection will result in discontinuation of service. Please read all of our store policies prior to purchase.

Hair Kitty Kitty and CysterWigs are not responsible for packages that are lost, stolen, or damaged in transit. We offer an option at checkout to add Navidium Shipping Protection to your order to provide you with additional coverage. Add Navidium to your order for peace of mind: orders with this added service are guaranteed for replacement or refund if something happens to your shipment in transit. Contact our customer service to make a claim and we will handle the entire process for you.

We will process your return within 5 to 10 business days from receiving it in our warehouse. Refunds are generally issued about 2 business days later. Some payment processors (like PayPal) are very fast. Others (small regional banks) can take up to 10 days. This is out of our control once we release these funds to your bank.

Note: A wig hygiene guard is provided with almost every wig we ship for use when trying the wig on. Please wear this during your try-on. This helps to maintain the product’s eligibility for return by preventing biological scalp oils from transferring onto the interior of the item. (Remember: We are often "nose blind" to our own scalp scent; other people will not be "nose blind" to us.)

How To Return: Repackage your unused and unworn item(s)exactly how they were packaged when you receive them. (We recommend taking a picture with your phone for your reference).Follow the instructions of our automated system (USA) and get it into the mail within 10 calendar days of receipt of the product.

*Return Eligibility Requirements:

ELIGIBLE PRODUCTS:

  • Wigs and toppers inoriginal factory condition (unaltered, unstyled, unworn, undamaged, containing no odor or signs of wear or styling products
  • All original packaging must be included (including free gifts, hair nets, tags, netting, etc.)
  • Must be in the mail, on its way back to us within 10 calendar days of the day tracking indicates it was delivered to your location

INELIGIBLE PRODUCTS (cannot be returned):

  • Altered packaging/product, worn, or damaged items are not eligible for return
  • Worn items or items containing any signs of wear including odor (sweat, smoke, BO, etc.) or styling product
  • Damaged packaging or product as well as discontinued, closeout, and last call items
  • Hair care items, accessories, wig boxes, and anything other than a standard wig or topper
  • Ineligible products returned to us will result in discontinuation of service.

1. Please contact our customer service with any questions you might have about cut, cap fit, or color before you commit your money to the purchase. Our customer service is here to help you Monday - Friday, 10 am - 6 pm ET (USA), excluding major holidays.

2. When you receive your items, make sure you take pictures of the packaging and how it is packaged. This will help you know how to repackage your item when you try to return it. This step will also help you if you think you may have received an incorrect item.

3. ALWAYS WEAR A LINER WHEN YOU TRY ON A WIG! Fun body fact: you may be "nose blind" to the scent of your own scalp. However, that doesn't mean that you'd be "nose blind" to the way a stranger's scalp smells. Our return inspectors will have that same issue. Please help us protect their sensitive sniffers and help you avoid potential embarrassment. After all, no one wants to hear that their return was rejected due to body odor. It may sound kinda gross...but let's just say that the actual experience of inspecting and sniffing wigs worn without a liner can be much yuckier than how this sounds. (And we'll leave it at that.)

4. Be careful before you try styling your wig or playing with it like an online influencer does. Remember that the majority of online wig influencers who style their hair in videos are receiving those wigs for free, get them at a dramatic discount, or are being otherwise compensated for their work in a way that offsets their risk of losing money on individual wigs. They do not (generally) need to worry about voiding their return policies because they are using that product to make money. (And more power to them!) Keep this in mind before you follow their styling advice with your new wigs and toppers. Chances are, your hard-earned money is tied up in this product.You probably didn't get it for free. You probably don't have an audience you can sell the item to if you void the return policy. (But if you do -- again, more power to you!) We want to look out for you by reminding you of these distinctions so you take care of your investment. Only style, change the part, or make the hair "yours" after you've decided that you plan to keep it. Any styling at all -- including combing or loosening up the curls -- will void your return eligibility.

 

International Policies

Processing time = 5 - 10 business days* after order is placed; this is due to the administrative work required to package and prepare international shipments.

Shipping time is determined by the carrier and method you select at checkout.

*Processing timeline begins next business day for orders placed after 2:30 pm.

Please be aware that your country may require duty or customs fees on inbound goods from the USA. These charges can add significant cost to your purchase.We do not charge duties or other international customs charges.Please expect duties as an additional expense at the time of purchase.

Examples: Did you know that Italy makes you provide very specific forms and pay an extra "fumigation" tax on imported human hair wigs? Did you know that Australia and many other countries will not allow you to import aerosols or many of our wet hair care supply products?

It is very important that you know in advance whether your specific country has regulations in place that might cause you problems later down the road. We are only familiar with this information in our own country (USA). International clients will need to do this research on their own.

Kitty Clique Affiliate Program Terms of Service

Kitty Clique Referral Program Terms and Conditions

Welcome to HairKittyKitty! Thanks for applying for our Kitty Clique affiliate program (the “Program”).

 

Please read the following rules, terms, and conditions. This is a legally binding contract that has been written in plain language for your convenience.


These following terms and conditions apply to individuals who are accessing or using the Program both as a merchant (“we,” “our,” “Hair Kitty Kitty,” “CysterWigs,” or “merchant”) and an affiliate (“you” or “affiliate”). By participating in the Program, you agree to use the Program in the manner specified and are bound by these Terms and Conditions. You must agree to these Terms and Conditions in their entirety to be authorized as an Affiliate and to participate in the Program.

Approval or rejection of application and/or registration

We reserve the right to approve or reject any affiliate application at our sole and absolute discretion. You will have no legal recourse against us for the rejection of your affiliate program application or registration. We are not obligated to explain this decision or continue correspondence about your application once that determination has been made.

Exclusivity to our brands and products is not required

Exclusivity to our brands, products, or affiliate program is not a necessary component of participation in our program. You may take endorsements from other retailers, products, and brands, including retail competitors of Hair Kitty Kitty and CysterWigs. (Please see section 3 for any exceptions.)

Our Program has 2 tracks: The standard program is not multi-tier; the Pro Track is multi-tier 

Our program has two tracks: Hobbyist (default/standard track) and Pro (small business).

Our default program is very laid back and designed for hobbyists and casual content creators.  It is not multi-tier. The payout structure is based on your influence-based sales, not your ability to recruit more salespeople.

Our Pro Track is more advanced and designed for professional influencers and independent small businesses.You will be compensated an enhanced commission for recruiting other successful content creators to join the Pro Track. This is not a pyramid, however, as you will receive a 2.4% commission on the sales of your direct recruits, but will not receive commissions on sales of anyone theyrecruit. This is designed to incentivize you to recruit and mentor a small team (not an army) of content creators so you can help each other collaboratively.

Which Track you will be assigned is the sole discretion of HairKittyKitty.com affiliate management and is based upon performance and your preferences when you sign up. Standard Program members can earn their way into the Pro Track automatically once they reach $500 in commission pay-outs.

Additional conditions and content exceptions for Referral Program eligibility

We enforce five conditions associated with content creation, sales, and competitive behaviors. Violation of these conditions may result in removal from the Program even if it is your first offense:

  • No hostility, sabotage, or unprofessional conduct towards other Program participants or Hair Kitty Kitty / CysterWigs, up to and including dishonest correspondence with Program management; deliberate manipulation of conversations between us, you, and/or other name brand retailers, wig suppliers, influencers, and/or the online wig community at large; malicious internal interference; other forms of deviant behavior that may constitute tortious interference in our business; these instances to be determined at our discretion and as occasion arises.

  • Due to precedent, past and present influencers and full-time employees of Wig Studio 1 are not eligible for our affiliate program. We consider this a potential conflict of interest that could negatively impact both stores.

  • We only want to associate with content creators who are respectful of the online community and avoid provocative or controversial subject matter. Content made on the channels and profiles used for the Program must not include controversial content that is religious, political, racist, sexist, homophobic, or transphobic in nature. This includes videos, blog posts, images, captions, and all other forms of content on that channel, regardless of its direct or indirect association with our products or this Program.

  • Our program has a minimum annual sales requirement of $500 (Pro Track only). This will be audited on the one-year anniversary of your sign up date. This requirement may be satisfied through sales made via referrals you send to our hairkittykitty.com website via cookie or affiliate coupon. You are also permitted to use your own affiliate coupon to make purchases to satisfy this requirement. (Note: Other discounts cannot be combined with your affiliate coupon; you will not be able to use any Program exclusive influencer coupons or incentives when purchasing to fulfill annual sale requirements.) Only qualifying purchases using your 30% affiliate coupon and/or affiliate link count towards this number. (Note: There is no annual sales requirement for the default "hobbyist" track.)

  • We want to “be the change” and model refreshingly ethical content marketing to the online wig community. Please disclose your relationship to our affiliate program clearly, candidly, and in a manner consistent with FTC truth in advertising guidelines on social media. Here is a link for more information on when to disclose and how. This step will protect you and our brands from the FTC. It will also help gently educate the online wig community about FTC standards via demonstration so they can more easily identify when influencers and online marketers mislead them via the omission or deliberate misrepresentation of endorsement deals with other brands and stores within our community.

 

Affiliate links and coupon

The last link in the chain gets the commission. An affiliate link is automatically generated for you to provide your referrals. If a customer clicks on someone else’s referral link, then they click on yours and make a purchase, yours is the one that counts. (This is why we make it a condition of the program to be friendly and professional towards other members of the Program to discourage people from poaching each other’s sales deliberately.)

There are no double commissions. If customers click on the affiliate link and also use the coupon code you provide them, you will only receive one commission for the sale.  

Self-referrals (when you purchase something using your own affiliate code) are not eligible for commission.

Gift Card purchases and use

You can only make a commission on gift card orders if a customer BUYS a gift card based on your referral. You do not receive another commission when they use the gift card. (Please see section above: There are no double commissions in this program.)

Qualifying orders and exclusions

Qualifying Program purchases are toppers or wigs sold to customers at HairKittyKitty.com as the result of your content marketing and organic referrals, in private or in public, using either your personal affiliate link and/or the Program-generated coupon. The total value used to determine commission excludes chargebacks, sales tax, customs duties and international tariffs, returned merchandise, discounts, and outbound shipping costs. You will only receive a commission on the value of the product itself after discounts. Commissions are always based on items that customers keep after purchase and are not returned to our store. If you receive a commission for a product that is eventually returned to us or results in a chargeback, the commission for that item will be deducted from the next cycle’s payout to you.

Payments will only be sent for transactions that have been successfully completed. Use of the Affiliate Program is subject to a fair use policy which gives the merchant the right to review each and every referral order. The status of your commissions is displayed in the Commission tab. Any paid commission will be listed on the Payment tab.

Where you can advertise

Approved places to advertise include known major public social media channels which include, but are not limited to: Facebook, public Facebook Groups and Pages, Instagram, Snapchat, Twitch, Twitter, Pinterest, YouTube, Quora, Reddit, and Tik Tok.

Private channels that are also permitted include, but are not limited to direct messages in-app, Facebook Messenger, Whatsapp, Snapchat, private Facebook Groups and Pages, and personal emails.

Message boards, group chats, vlogs, blogs, and live streams are also permitted. Affiliates may also advertise on their own merchant retail websites via outlinks to our store.  

You may pay to boost posts within the terms of service of major social media platforms but only do so at your own risk and discretion. We will not reimburse you for investments you make in developing your own social media brand. All affiliates are independent contractors. (But also remember to keep your receipts. Investing in your small business is sometimes tax-deductible.)

Where you cannot advertise

Do not SPAM people. Mass emails via an app -- which include, but are not limited to Constant Contact, MailChimp, or Active Campaign -- are not allowed.

Pay-per-click (PPC) advertising is not allowed.

Coupon websites -- which include, but are not limited to Groupon, coupons.com, Honey, and retailmenot.com -- are not allowed.

Do not market yourself on the CysterWigs and HairKittyKitty social media channels and accounts. This includes, but is not limited to, our YouTube channels, Moon Kitty Mixup private Facebook Group, and CysterWigs on Instagram. We’re already marketing ourselves and our brands in these locations. You will need to branch out to other locations on the web to make your commissions.

Evidence of any of the above activities will result in immediate termination from the Program.

Using a coupon and the link versus just using your affiliate link (information about cookies)

Program cookies are live for 30 days. These are what help us track your sales via the affiliate links you use to refer your audience to our website and its products. However, if an audience member uses aggressive privacy settings that prevent us from tracking the cookie, you will not get credit for their purchase because it cannot be tracked in the system.

For this reason, we recommend using the 30% system-generated discount coupon to encourage the sale in addition to your affiliate link. This provides a discount to the potential customer -- which they will appreciate -- and will be trackable even when the cookie, in and of itself, is not. We recommend encouraging your audience to use both.

Marketing tool

We may share promotional media to you to aid you in your marketing, such as banners, logos, and/or specific promotions through the Marketing tool tab. These may be shared with your audience publicly and/or embedded on your website or blog.

Commission payouts

Default commission on any qualifying referral is 10% (Standard Program) or 12% (Pro Track) of the cost of the item excluding returns, cancellations, taxes, and all other exclusions mentioned in section 5 of these terms and conditions.

Payment will be made via PayPal or Store Credit on a monthly basis, typically near the end of the month. You will be notified via email when payment has been made.

Exclusive newsletters and success materials

Program exclusive newsletters, videos, and educational content may not be shared publicly, as these materials are designed to help you and other affiliates succeed. If your audience wants access to those materials, encourage them to join the Program themselves to gain access.

Our exclusive library of affiliate success video content can be accessed via the guide page after your affiliate account is approved.

Our exclusive private Facebook group is also accessible through the guide page. You must be an active, approved member of the Program to access the group. You will lose access once you are no longer part of the Program.

Removal from Referral Program

If an affiliate wishes to be removed from the affiliate program, they can do so by contacting:affiliates@hairkittykitty.com.

   

Go forward and refer!

Shipping Policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. HairKittyKitty.com and CysterWigs are not responsible for lost, stolen, or damaged packages. Any domestic package over $500 in product value will require a signature confirmation. Your order may arrive in separate packages. Please anticipate a delay of up to ten business days for PO Box deliveries. Please expect seasonal shipping delays resulting from high-volume shopping holidays, such as Memorial Day, Mother's Day, Black Friday, and the Christmas season. Please expect these as a common occurrence these times of year and plan accordingly.

If you decide to refuse any shipments from CysterWigs.com, you are responsible for the original shipping costs to you, any customs fees or duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us, should any of these fees apply. The combined amount will be subtracted from your merchandise refund.

 

Domestic Shipping Rates and Estimates

Calculated shipping rates: Shipping charges and times for your order are determined by the carrier you select and will be calculated and displayed at checkout.

Shipping Timeline: USA (Lower 48 States, Non-Contiguous USA, US Island Territories)

Processing time = 2 - 5 business days after order is placed (Note: Processing begins next business day for orders placed after 2:30 pm)

Shipping timeline is dependent on the method of shipping you select during checkout.

Please note that shipping to a PO box or a non-residential address may add to this timeline.

 

Shipping Timeline: All international orders

Processing time = 5 - 10 business days* after order is placed; this is due to the administrative work required to package and prepare international shipments.

Shipping timeline is determined by the carrier and method you select at checkout.

*Processing timeline begins next business day for orders placed after 2:30 pm.

Please expect duties as an additional expense at the time of purchase. Your country may require duty or customs fees on inbound goods from the USA. These charges can add significant cost to your purchase. We do not charge duties or other international customs charges. International clients are 100% responsible for paying these charges independent of our store. Hairkittykitty.com has no control over governmental importation costs. We are not experts on these international considerations and cannot assist or advise you about the process. We recommend that you contact your local customs office to request the details of these charges prior to making any international purchase. Duties and VAT are typically based on the price you paid for the item you ordered, minus discounts. We are required by law to disclose the value of the package contents and cannot alter this value.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have any further questions, please don't hesitate to contact us at support@hairkittykitty.com.

Privacy Policy

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at heather [ at ] cysterwigs.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
Google analytics:
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support
[ at ]
hairkittykitty.com

Terms of Service

TERMS OF SERVICE

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OVERVIEW

This website is operated by CysterWigs. Throughout the site, the terms “we”, “us” and “our” refer to CysterWigs. CysterWigs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall eastwick[E]clectic, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless eastwick[E]clectic and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Athens, GA.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@cysterwigs.com.

We Reserve The Right 

We will always try to date any changes to call attention to them for your convenience. Please check this policy frequently to make sure you are up-to-date.


  Contact Us

    +1.888.992.9447

   support@hairkittykitty.com

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